{"id":3387,"date":"2018-12-25T00:00:00","date_gmt":"2018-12-24T17:00:00","guid":{"rendered":"https:\/\/quantrikd.mitc.edu.vn\/tin-tuc-su-kien\/ban-hang-va-cham-soc-khach-hang.html"},"modified":"2020-05-05T08:02:11","modified_gmt":"2020-05-05T01:02:11","slug":"ban-hang-va-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/quantrikd.mitc.edu.vn\/cao-dang\/ban-hang-va-cham-soc-khach-hang.html","title":{"rendered":"B\u00e1n H\u00e0ng V\u00e0 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

KH\u00d3A \u0110\u00c0O T\u1ea0O<\/strong><\/span><\/p>\n

B\u00c1N H\u00c0NG V\u00c0 CH\u0102M S\u00d3C KH\u00c1CH H\u00c0NG<\/strong><\/span><\/p>\n

 <\/p>\n

 <\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p b\u00e1n h\u00e0ng l\u00e0 kh\u00e2u cu\u1ed1i c\u00f9ng trong kh\u00e2u s\u1ea3n xu\u1ea5t kinh doanh n\u00ean n\u00f3 quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh b\u1ea1i c\u1ee7a doanh nghi\u1ec7p. M\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u00f4ng t\u00e1c kh\u00e1c \u0111\u1ec1u nh\u1eb1m m\u1ee5c \u0111\u00edch l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng ho\u00e1 v\u00e0 ch\u1ec9 c\u00f3 b\u00e1n h\u00e0ng m\u1edbi th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau tr\u01b0\u1edbc m\u1eaft \u0111\u00f3 l\u00e0 l\u1ee3i nhu\u1eadn, b\u1edfi v\u00ec l\u1ee3i nhu\u1eadn l\u00e0 ch\u1ec9 ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3n \u00e1nh k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh c\u1ee7a doanh nghi\u1ec7p. Ngo\u00e0i ra t\u1eeb kh\u00e2u b\u00e1n h\u00e0ng, h\u00e0ng ho\u00e1 chuy\u1ec3n t\u1eeb h\u00ecnh th\u00e1i hi\u1ec7n v\u1eadt sang h\u00ecnh th\u00e1i ti\u1ec1n t\u1ec7, v\u00f2ng chu chuy\u1ec3n v\u1ed1n c\u1ee7\u0103 doanh nghi\u1ec7p \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh v\u00e0 ti\u1ebfp t\u1ee5c v\u00f2ng m\u1edbi, doanh nghi\u1ec7p ti\u1ebfp t\u1ee5c \u0111i v\u00e0o ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh. V\u00ec v\u1eady ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng l\u00e0 ho\u1ea1t \u0111\u1ed9ng nghi\u1ec7p v\u1ee5 c\u01a1 b\u1ea3n nh\u1ea5t, n\u00f3 chi ph\u1ed1i v\u00e0 quy\u1ebft \u0111\u1ecbnh c\u00e1c nghi\u1ec7p v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Kh\u00e1ch h\u00e0ng l\u00e0 ngu\u1ed3n s\u1ed1ng c\u1ee7a b\u1ea5t c\u1ee9 c\u1eeda h\u00e0ng, doanh nghi\u1ec7p n\u00e0o. Ch\u00ednh v\u00ec th\u1ebf, \u0111\u1ec3 kh\u00e1ch h\u00e0ng g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u01a1i doanh nghi\u1ec7p v\u00e0 xem kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t \u0111\u1ed1i t\u00e1c c\u1ee7a m\u00ecnh c\u0169ng c\u00f3 ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSKH) tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 s\u1ed1ng c\u00f2n v\u00e0 \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u \u0111\u1ea7u t\u01b0 v\u1ec1 c\u00f4ng s\u1ee9c v\u00e0 ti\u1ec1n b\u1ea1c. CSKH kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 b\u00e1n cho kh\u00e1ch h\u00e0ng b\u1eb1ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, n\u00f3 \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i t\u1ea1o ra s\u1ef1 h\u00e0i l\u00f2ng tuy\u1ec7t \u0111\u1ed1i cho kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n, Trung t\u00e2m \u0111\u00e0o t\u1ea1o nghi\u1ec7p v\u1ee5 Qu\u1ea3n tr\u1ecb – Du l\u1ecbch<\/strong> tr\u00e2n tr\u1ecdng gi\u1edbi thi\u1ec7u t\u1edbi Qu\u00fd anh\/ch\u1ecb kh\u00f3a h\u1ecdc B\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 sau:<\/strong><\/span><\/p>\n

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1. \u0110\u1ed1i t\u01b0\u1ee3ng:<\/strong><\/p>\n

– Sinh vi\u00ean \u0111\u1ea1i h\u1ecdc, cao \u0111\u1eb3ng, trung c\u1ea5p \u0111ang quan t\u00e2m \u0111\u1ebfn c\u00e1c c\u00f4ng t\u00e1c b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/p>\n

– C\u00e1 nh\u00e2n, doanh nghi\u1ec7p c\u00f3 nhu c\u1ea7u quan t\u00e2m v\u1ec1 c\u00f4ng t\u00e1c b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/span><\/p>\n

2. M\u1ee5c ti\u00eau kh\u00f3a h\u1ecdc:<\/strong><\/p>\n

– <\/strong>Gi\u00fap ng\u01b0\u1eddi h\u1ecdc bi\u1ebft nh\u1eefng ki\u1ebfn th\u1ee9c c\u1ea7n trang b\u1ecb khi l\u00e0m m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. Th\u1ef1c h\u00e0nh c\u00e1c k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, \u1ee9ng ph\u00f3 v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng x\u1ea3y ra trong qu\u00e1 tr\u00ecnh th\u01b0\u01a1ng l\u01b0\u1ee3ng, b\u00e1n h\u00e0ng v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi bi\u1ebft c\u00e1ch qu\u1ea3n l\u00fd l\u1ed9 tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a c\u00e1 nh\u00e2n. Ph\u00e2n t\u00edch t\u00e2m l\u00fd, h\u00e0nh vi mua s\u1eafm c\u1ee7a c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 c\u00e1ch ti\u1ebfp c\u1eadn b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3.<\/span><\/p>\n

–\u00a0 Gi\u00fap ng\u01b0\u1eddi h\u1ecdc bi\u1ebft nh\u1eefng ki\u1ebfn th\u1ee9c c\u1ea7n trang b\u1ecb v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng th\u00eam h\u00e0i l\u00f2ng v\u00f2i doanh nghi\u1ec7p v\u00e0 trung th\u00e0nh v\u1edbi doanh nghi\u1ec7p<\/span><\/p>\n

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3. N\u1ed9i dung ch\u01b0\u01a1ng tr\u00ecnh: <\/strong>S\u1ed1 b\u00e0i: 06 b\u00e0i<\/span><\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n
S\u1ed1 b<\/strong>\u00e0i<\/strong><\/span><\/td>\nN\u1ed9i dung<\/strong><\/span><\/td>\n<\/tr>\n
B\u00e0i<\/strong> 1<\/strong><\/span><\/td>\nT\u1ed5ng quan v\u1ec1 b\u00e1n h\u00e0ng<\/strong><\/span><\/p>\n

1.1. B\u1ea3n ch\u1ea5t v\u00e0 vai tr\u00f2 c\u1ee7a ngh\u1ec1 b\u00e1n h\u00e0ng<\/span><\/p>\n

1.2. Ph\u00e2n lo\u1ea1i v\u00e0 c\u00e1c giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n c\u1ee7a ngh\u1ec1 b\u00e1n h\u00e0ng<\/span><\/p>\n

1.3. Nh\u1eefng c\u01a1 h\u1ed9i, th\u00e1ch th\u1ee9c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 b\u00e1n h\u00e0ng<\/span><\/p>\n

1.4. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p v\u00e0 c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng<\/span><\/p>\n

 <\/td>\n<\/tr>\n

B\u00e0i<\/strong> 2<\/strong><\/span><\/td>\nNhi\u1ec7m v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng v\u00e0 c\u00e1c kh\u00e1i ni\u1ec7m li\u00ean quan \u0111\u1ebfn b\u00e1n h\u00e0ng<\/strong><\/span><\/p>\n

2.1. Nhi\u1ec7m v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/span><\/p>\n

2.2. Ph\u01b0\u01a1ng ch\u00e2m v\u00e0 \u0111\u1ecba \u0111i\u1ec3m l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/span><\/p>\n

2.3. Nh\u1eefng ph\u1ea9m ch\u1ea5t v\u00e0 ki\u1ebfn th\u1ee9c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n trang b\u1ecb<\/span><\/td>\n<\/tr>\n

B\u00e0i<\/strong> 3<\/strong><\/span><\/td>\n\u00a0K\u1ef9\u00a0 n\u0103ng b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp <\/strong><\/span><\/p>\n

3.1. G\u1eb7p g\u1ee1<\/span><\/p>\n

3.2. Nh\u1eadn d\u1ea1ng nhu c\u1ea7u<\/span><\/p>\n

3.3. Tr\u00ecnh b\u00e0y v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m<\/span><\/p>\n

\u00a0Th\u1ef1c h\u00e0nh v\u1ec1 nh\u1eadn d\u1ea1ng nhu c\u1ea7u v\u00e0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m<\/em><\/span><\/p>\n

3.4. \u1ee8ng x\u1eed v\u1edbi nh\u1eefng ch\u1ec9 tr\u00edch<\/span><\/p>\n

3.5. Th\u01b0\u01a1ng l\u01b0\u1ee3ng<\/span><\/p>\n

3.6. K\u1ebft th\u00fac cu\u1ed9c b\u00e1n h\u00e0ng<\/span><\/p>\n

\u00a0<\/strong><\/span><\/p>\n

Th\u1ef1c h\u00e0nh \u1ee8ng x\u1eed v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng<\/em><\/span><\/td>\n<\/tr>\n

B\u00e0i<\/strong> 4<\/strong><\/span><\/td>\n\u00a0<\/strong><\/span><\/p>\n

Kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

4.1 Kh\u00e1ch h\u00e0ng<\/span><\/p>\n

4.2 Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/p>\n

\u00a0<\/strong><\/span><\/td>\n<\/tr>\n

B\u00e0i<\/strong> 5<\/strong><\/span><\/td>\nK\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng <\/strong><\/span><\/p>\n

5.1. Giao d\u1ecbch tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch hang<\/span><\/p>\n

5.2. K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u1ea3ng<\/span><\/p>\n

Th\u1ef1c h\u00e0nh k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/span><\/p>\n

 <\/td>\n<\/tr>\n

B\u00e0i<\/strong> 6 <\/strong><\/span><\/td>\nQu\u1ea3n l\u00fd \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n<\/strong><\/span><\/p>\n

6.1. Qu\u1ea3n tr\u1ecb xung \u0111\u1ed9t kh\u00e1ch h\u00e0ng<\/span><\/p>\n

6.2. Duy tr\u00ec s\u1ef1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng<\/span><\/p>\n

6.3. V\u0103n h\u00f3a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/p>\n

Th\u1ef1c h\u00e0nh v\u1ec1 duy tr\u00ec ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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4. Ph\u01b0\u01a1ng ph\u00e1p gi\u1ea3ng d\u1ea1y:<\/strong><\/p>\n

Gi\u1ea3ng vi\u00ean h\u1ed7 tr\u1ee3 vi\u1ec7c h\u1ecdc t\u1eadp v\u00e0 nghi\u00ean c\u1ee9u c\u1ee7a h\u1ecdc vi\u00ean v\u1edbi ph\u01b0\u01a1ng ph\u00e1p s\u01b0 ph\u1ea1m mang t\u00ednh t\u01b0\u01a1ng t\u00e1c: Di\u1ec5n gi\u1ea3ng c\u00f3 n\u00eau v\u1ea5n \u0111\u1ec1; T\u1ed5 ch\u1ee9c th\u1ea3o lu\u1eadn nh\u00f3m; Gi\u1ea3ng d\u1ea1y b\u1eb1ng t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf; H\u01b0\u1edbng d\u1eabn th\u1ef1c h\u00e0nh c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf.<\/span><\/p>\n

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5. Th\u1eddi gian \u0111\u0103ng k\u00fd h\u1ecdc:<\/strong><\/span><\/p>\n

– Th\u1eddi gian nh\u1eadn h\u1ed3 s\u01a1: Th\u01b0\u1eddng xuy\u00ean trong n\u0103m<\/span><\/p>\n

– Th\u1eddi gian khai gi\u1ea3ng: V\u00e0o ng\u00e0y 15 h\u00e0ng th\u00e1ng<\/span><\/p>\n

– Th\u1eddi gian h\u1ecdc: Th\u1ee9 2, 4, 6 ho\u1eb7c 3, 5, 7 ho\u1eb7c cu\u1ed1i tu\u1ea7n<\/span><\/p>\n

 <\/p>\n

6. H\u1ecdc ph\u00ed v\u00e0 ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i<\/strong><\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0 * \u0110\u1eb6C BI\u1ec6T:<\/em><\/strong><\/span><\/p>\n

– HSSV MITC gi\u1ea3m 15%<\/span><\/p>\n

– \u0110\u0103ng k\u00fd theo nh\u00f3m: 05 ng\u01b0\u1eddi gi\u1ea3m 10% ; T\u1eeb 10 ng\u01b0\u1eddi gi\u1ea3m 20%<\/span><\/p>\n

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7. H\u1ed3 s\u01a1 \u0111\u0103ng k\u00fd<\/strong><\/span><\/p>\n

– \u0110\u01a1n \u0111\u0103ng k\u00fd l\u1edbp h\u1ecdc (theo m\u1eabu<\/em>)\u00a0Download t\u1ea1i \u0111\u00e2y<\/a><\/span><\/p>\n

– Gi\u1ea5y x\u00e1c nh\u1eadn h\u1ecdc sinh, sinh vi\u00ean MITC (n\u1ebfu c\u00f3<\/em>)<\/span><\/p>\n

 <\/p>\n

8. Ch\u1ee9ng ch\u1ec9\/Ch\u1ee9ng nh\u1eadn:<\/strong><\/span><\/p>\n

– Do tr\u01b0\u1eddng Cao \u0111\u1eb3ng C\u00f4ng th\u01b0\u01a1ng Mi\u1ec1n trung c\u1ea5p v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb to\u00e0n qu\u1ed1c<\/span><\/p>\n

– H\u1ecdc vi\u00ean t\u1ed1t nghi\u1ec7p c\u00f3 \u0111\u1ee7 ki\u1ebfn th\u1ee9c l\u00e0m vi\u1ec7c.<\/span><\/p>\n

 <\/p>\n

9. \u0110\u1ecba \u0111i\u1ec3m \u0111\u0103ng k\u00fd h\u1ecdc:<\/strong><\/p>\n

Ph\u00f2ng 112 – Khoa Qu\u1ea3n tr\u1ecb kinh doanh \u2013 Du l\u1ecbch \u2013 Th\u1eddi trang – C\u01a1 s\u1edf 2 Tr\u01b0\u1eddng Cao \u0111\u1eb3ng C\u00f4ng th\u01b0\u01a1ng Mi\u1ec1n trung.<\/span><\/p>\n

01 Nguy\u1ec5n H\u1eefu Th\u1ecd, ph\u01b0\u1eddng 9, Tp. Tuy H\u00f2a, T\u1ec9nh Ph\u00fa Y\u00ean<\/span><\/p>\n

Email: trungtamquantridulich@gmail.com<\/a><\/span><\/p>\n

\u0110i\u1ec7n tho\u1ea1i: 0257 3 554 555<\/strong><\/span><\/p>\n

Ho\u1eb7c \u0111\u0103ng k\u00fd tr\u1ef1c ti\u1ebfp qua Hotline: 0935 701 707 (Mr. Th\u00e1i) – 0888.383858 (Ms. T\u00fa)<\/strong><\/span><\/p>\n

\u0110\u0103ng k\u00fd tr\u1ef1c tuy\u1ebfn: <\/strong><\/span><\/p>\n

\u00a0\"\"<\/a><\/strong><\/span><\/p>\n

\"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

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